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465db collects and uses your information only to operate your wallet, process transactions through bKash, Upay and Bank Transfer, and keep your account secure. This policy explains exactly what we collect, how we store it, and what choices you have — access and eligibility depend on your local law and eligible regions.
When you open an account with 465db, we collect the information needed to verify your identity, process your deposits and withdrawals, and maintain a clear record of every transaction. That includes the details you enter during registration, the payment method you use — whether bKash, Upay or Bank Transfer — and the transaction identifiers tied to each movement of funds through your wallet. We store this data to operate your account correctly and to meet our obligations under applicable rules, which vary by region. We do not sell your personal information to third parties. We do not share your payment details with advertisers. Data shared with payment processors — for example, when a bKash transaction is initiated — is limited to what those processors require to complete the transfer. You can review the transaction record attached to your account at any time by opening the account panel. If you see an entry that does not match your activity, the support route in the final section of this policy is the right place to raise it. Retention periods depend on the nature of the data and the requirements that apply in your region.
Not every interaction on 465db falls under the same privacy rules. Understanding which parts of your activity this policy covers — and which sit with a third party — helps you know where to direct a question about your data. The four areas below set out that boundary clearly.
Any information you provide when creating or updating your account — name, contact details, preferred payment method — falls fully within this policy. We control how that data is stored, used and, where you request it, corrected or removed.
Deposit and withdrawal activity processed through bKash, Upay or Bank Transfer generates a record in your account panel. That record is covered by this policy. The payment processor's own privacy terms also apply to their side of the transaction, independently of ours.
We use cookies and similar tools to keep your session active and to remember account preferences. This policy covers how those cookies are set and what data they hold. You can adjust cookie preferences through your browser settings at any time.
Links or integrations that take you outside the 465db environment — including external payment apps or provider-hosted game content — operate under the privacy terms of those third parties. We do not control how they handle data once you leave our pages.
This policy gives you concrete steps, not just statements. If you want to see what data we hold against your account, the account panel is the first place to check — your profile details and transaction history are visible there without needing to contact us. If something in your account details is wrong — a contact number, an email address — you can update it directly inside the account settings area. For data that you cannot change through the panel, or if you want to ask about how a specific record was created, you can reach us through the support route listed in the dedicated section below. If your account is closed and you want to understand what happens to your data after closure, send a written request through the same support channel and we will explain the retention position that applies in your region. We aim to respond to data-related questions without unnecessary delay, though response times depend on the complexity of the request and the rules that apply where you are. Availability of specific rights depends on your local law and eligible regions.
Open the account panel to see your registration details and the full transaction history attached to your wallet. Every bKash, Upay and Bank Transfer entry appears there with a reference number you can use if you need to raise a dispute.
Update your name, contact details or linked payment method directly through account settings. For fields the panel does not allow you to edit, contact support with the relevant details and we will handle the correction on our side.
If you are unsure why a particular piece of data is held or how long it will be retained, send your question through the support channel. Be specific — reference the transaction ID or account field — so we can give you a precise answer rather than a general one.
After an account closes, some data is retained for the period required by applicable rules in your region. Write to us through support to ask what that period is and what categories of data remain on record. The answer will be specific to your situation.
If you have a question about how your data is handled, or if you want to exercise a right described in this policy, the routes below are the ones to use. We do not invent response times or service-level commitments we cannot stand behind — use the channel that matches your question and we will respond as the situation requires.
Open the live support chat from inside your account. Use this for time-sensitive data questions — for example, if you spot a transaction record that does not match your activity and want it investigated promptly.
Send a written data request or a formal question about this policy to the support email address published in the contact section of the site. Include your account reference and the specific data point your question concerns.
The help centre on 465db covers common account and data questions in detail. Check there first — many questions about transaction records, cookie settings and account data are already answered without needing to open a support ticket.
Handling your account data carefully is not a policy statement we attach to a footer — it shapes how we have built the account and wallet system from the start. Every bKash, Upay and Bank Transfer transaction generates a reference that you can verify in your account panel, so you are never reliant on us alone to confirm that a deposit or withdrawal happened. That same record is what our support team uses when you raise a question, which means your query goes straight to a checkable source rather than a general database search.
Account and transaction data is stored on secured infrastructure. Access is restricted to the systems and personnel needed to operate your account. We do not grant general internal access to payment detail records from your bKash, Upay or Bank Transfer history.
Cookies on 465db keep your session active, remember your account preferences and help us understand which parts of the site you use most. They do not track you across unrelated third-party sites. Adjust or remove cookie permissions through your browser settings at any time.
We keep account data for as long as your account is active and for any additional period required by the rules that apply in your region. Once that period ends, data is removed or anonymised. The exact timeline depends on the data category and local requirements.
To correct, query or request the deletion of data held against your account, use the email contact or live chat route listed in the support section above. State your account reference and the specific field or record you are asking about so we can act on the right information.
The questions below cover the data and privacy points we hear most often. If yours is not here, open the support chat or send an email to the address published in the contact section.
We collect the details you enter during registration — name, contact information and the payment method you choose. Once active, your account also holds a record of every deposit and withdrawal, including the reference numbers tied to bKash, Upay or Bank Transfer transactions. We do not collect data beyond what is needed to operate your account.
Yes. Open the account panel after logging in and you will find your profile details and a full transaction history. Each entry carries a reference number. If you believe a record is missing or incorrect, raise it through the support chat or email route so we can check it against our records directly.
We share payment data only with the processor handling a specific transaction — for example, when a bKash deposit is initiated, the processor receives only what it needs to complete that transfer. We do not share your payment information with advertisers, data brokers or unrelated third parties. Each processor operates under its own published privacy terms.
For most fields — email address, contact number, linked payment method — you can make the change directly in account settings. If the field is not editable in the panel, contact support with your account reference and the correction you need. We will update the record and confirm when it is done.
Retention periods depend on the type of data and the rules that apply in your region. Some records — particularly transaction references — may be held for a period after closure to meet applicable requirements. Send a written request through the support email to ask about the specific retention position for your account.
Your rights under this policy and the rules we follow depend on your local law and the eligible regions in which 465db operates. Access to certain account features and the scope of data rights available to you may vary accordingly. If you have a specific regional question, contact us and we will give you a clear answer based on your situation.